2019 CSCE Annual Conference - Laval (Greater Montreal)

2019 CSCE Annual Conference - Laval (Greater Montreal) Conference


Title
Workforce Resiliency for Careers at Public Transportation Agencies


Author(s)
Ms. Kristal Metro, University of New Mexico (Presenter)
Ms. Julia Hernández
Dr. Christofer Harper, Colorado State University
Dr. Susan M. Bogus, University of New Mexico
Abstract

Many employees in state transportation agencies are nearing or entering retirement eligibility, which means that public transportation agencies must focus on recruitment and retention to maintain workforce resiliency. This study addresses potential critical staffing shortages for state departments of transportation (DOTs) located within the United States Department of Transportation Region 6 States (Arkansas, Louisiana, New Mexico, Oklahoma, and Texas) by determining effective methods to address recruitment and retention issues and ensure a resilient workforce. A comprehensive review of the current state of practice within Region 6 DOTs was undertaken with this study. Human resource documents, reports, and training materials were gathered from DOTs as well as interviews with Region 6 DOT human resources staff. These findings were used to assemble a comprehensive survey questionnaire to be distributed to current Region 6 DOT employees. A total of 1,109 employee surveys were collected and reviewed to develop a recommended list of best practices for recruiting and retaining public transportation agency employees. The list of best practices includes increased social media presence, quantification of overall benefit packages, implementation of flexible work schedules and telecommuting, clarification and restructuring of the promotions and incentives process, and increased communication and feedback between staff and management.